The following terms form the agreement between you and FreshBet whenever you register, deposit, or place a wager on our platform. By using the service you accept them in full, so please read them before you play.
Licence and scope of the agreement
FreshBet is operated under a licence issued by the Curaçao Gaming Authority. Public directories list the authorisation under reference OGL/2024/1800/1049 and, in a second listing, under number 154186; the current certificate held by the operator prevails over any third-party summary, and we will confirm the applicable reference on request.
These terms cover the website, its mobile version, and all products presented within it, together with the bonus rules, banking policy, and privacy notice referenced from this page. Where a promotion carries its own conditions, those conditions apply in addition to these terms and the promotional text governs in the event of conflict.
We may revise these terms to reflect legal, regulatory, or operational change. Material amendments are announced by email or by a notice on first login, and continued use of the account after the stated effective date constitutes acceptance.
Registration, verification, and account conduct
One account per person, household, IP address, shared computer, and payment instrument is permitted. Accounts must be opened in your own name with accurate details, and you are required to update them if they change; a mismatch discovered later may delay withdrawals until it is resolved.
You confirm on registration that you have reached the legal age for gambling where you live and that participation is lawful there. Residents of jurisdictions we cannot serve must not attempt access, and stakes placed from a restricted territory may be voided regardless of outcome.
Identity, address, and source-of-funds checks may be requested at any time, and we may suspend activity while they are completed. Credentials must be kept confidential; wagers placed from your account are treated as yours unless you have notified us of unauthorised access.
Deposits, withdrawals, and dormant balances
Funds are held for the purpose of play and no interest accrues. Deposits must come from an instrument in your own name, and withdrawals are returned to the source method wherever the provider supports it, in line with anti-money-laundering rules on closed-loop payments.
A deposit must be turned over at least once before a withdrawal is requested; withdrawing unplayed funds may attract the processing costs we incur. Payout requests are reviewed within the timeframe published on our banking page, and third-party providers may add their own settlement delay.
An account with no login for twelve consecutive months is classed as dormant, and a monthly administration fee may be applied to a positive balance until the account is reactivated or the balance reaches zero. We will write to your registered address before any fee is charged.
Bonuses, wagering, and prohibited play
Every promotion states its qualifying deposit, wagering multiple, maximum stake while a bonus is active, game weightings, and expiry. Breaching a maximum stake or playing an excluded title during wagering may forfeit the bonus and the winnings derived from it.
Strategies designed to draw value from a promotion rather than to play — low-risk covering of opposing outcomes, coordinated play between linked accounts, bonus-only registration patterns, or the use of automated software — are prohibited. Where abuse is established we may cancel the bonus, reclaim the associated winnings, and close the account.
Malfunction voids all pays and plays. If a game, feed, or price is displayed in error, the round is settled at the correct value or reversed, and obvious pricing mistakes on sportsbook markets are void even after the event has concluded.
Liability, complaints, and governing law
The service is supplied as it stands. Interruptions caused by maintenance, connectivity, provider outages, or events beyond our reasonable control do not create a right to compensation, and our aggregate liability in relation to any dispute is limited to the balance held in the account concerned at the relevant time.
Complaints should be submitted to customer support with the account name, the date, and the transaction or round identifier. We aim to acknowledge within 48 hours and to give a final position within 21 days; if that response does not resolve the matter, it may be referred to the dispute channel of our licensing authority.
The agreement is governed by the law of the jurisdiction in which FreshBet is licensed, without prejudice to consumer rights that cannot be excluded where you live. If any provision is held invalid, the remainder continues in force.
- FreshBet customer support — 24/7 live chat, or the Contact Us form for written complaints
- FreshBet complaints escalation — request a case reference from support to have a file reviewed by a manager
- Curaçao Gaming Authority — complaints channel of the licensing body, once our internal procedure is exhausted
Gambling involves financial risk and outcomes are determined by chance. Never stake more than you can afford to lose, and see our Responsible Gaming page for limits, cool-off periods, and support services.