This notice describes the personal information FreshBet gathers when you visit or hold an account with us, the purposes for which we use it, and the rights you can exercise over it. It applies to the FreshBet website, its mobile interface, and any communication you receive from our team.
Information we gather
When you open an account we record identity details including your full name, date of birth, residential address, email address, telephone number, and the currency you select. Verification documents such as a passport, driving licence, or recent utility bill are collected where regulation requires proof of identity, age, or source of funds.
Transactional records cover deposits, withdrawals, bets placed, game rounds, bonus activity, and the payment instruments used. These records are generated automatically as you use the service and cannot be switched off without closing the account, as they underpin both settlement and regulatory reporting.
Technical information is captured on every visit: IP address, approximate location derived from it, device type, operating system, browser version, referring page, and interaction timestamps. Correspondence with our support team, including chat transcripts and recorded calls, is retained alongside your account file.
Why we process your information
The primary purpose is contractual — we cannot register an account, credit a deposit, settle a wager, or pay out a withdrawal without processing the data above. Refusing to supply mandatory fields means the account cannot be operated.
A second body of processing exists because the law obliges it. Anti-money-laundering checks, sanctions and politically-exposed-person screening, age verification, and record-keeping duties owed to the Curaçao Gaming Authority all require us to hold and, in defined circumstances, disclose information about you.
We also rely on legitimate interests to detect fraud, bonus abuse, multiple accounting, and collusion, and to keep the platform stable and secure. Marketing by email or SMS is sent only where you have opted in, and each message carries a one-click unsubscribe that takes effect immediately.
Sharing with third parties
Data is disclosed to payment service providers and acquiring banks to move funds, to identity verification bureaux to confirm the details you supply, and to game studios whose titles are embedded in our lobby to the limited extent needed to render and settle a round.
Cloud hosting, email delivery, live chat, and analytics vendors process data on our instructions under written agreements that restrict them to the purposes we specify. We do not sell personal information and we do not pass it to advertising networks for their own commercial use.
Where a transfer leaves the United Kingdom or the European Economic Area, it is covered by an adequacy decision or by standard contractual clauses together with a transfer risk assessment. Disclosure to regulators, law enforcement, or courts occurs where a valid legal instrument compels it.
Storage periods and security
Account and transaction records are held for the period mandated by gambling and financial-crime legislation — generally five years from the closure of the account — after which they are deleted or irreversibly anonymised. Self-exclusion records are retained beyond that point because their purpose is to prevent re-registration.
Traffic between your browser and FreshBet is encrypted in transit, verification documents are stored in encrypted form, and access is granted only to staff whose role requires it, under logged and periodically reviewed permissions.
No transmission over the internet is absolutely secure. Choose a password that you use nowhere else, enable two-factor authentication where offered, and tell us at once if you suspect that someone has obtained access to your account.
Your rights and cookies
Subject to law, you may ask for a copy of the data we hold, request correction of inaccuracies, request erasure where no overriding obligation applies, restrict or object to particular processing, and receive your data in a portable format. We respond within one month and may extend that period for complex requests, telling you why.
The consent banner shown on your first visit distinguishes strictly necessary cookies, which keep you logged in and protect the session, from analytics and preference cookies, which run only if you allow them. Your choice can be revised at any time from the cookie settings link in the footer.
Complaints can be raised with our data protection contact in the first instance. UK residents who remain dissatisfied may escalate to the Information Commissioner's Office at ico.org.uk or by telephone on 0303 123 1113.
- FreshBet data protection contact — via the Contact Us form, selecting the 'Privacy request' category
- FreshBet customer support — live chat, available around the clock from any page of the site
- Information Commissioner's Office (UK supervisory authority) — ico.org.uk, 0303 123 1113
This notice is published for transparency and does not create rights beyond those granted by applicable data protection legislation. Where a translated version differs from the English text, the English version governs.