FreshBet treats play as leisure spending rather than a source of income, and we build our platform so that every account holder can measure, cap, and pause that spending. This page sets out the safeguards available to you and the signals that suggest it is time to use them.
Our commitment as an operator
FreshBet operates under a Curaçao Gaming Authority licence and applies player protection standards across every product on the site, from slots and live tables to sportsbook markets. Staff who handle player contact receive periodic training on how to recognise and respond to signs of harm.
We do not send promotional material to accounts that have activated a self-exclusion or an active cool-off period, and we suppress marketing to any player who has told our team they wish to reduce their activity. Bonus offers are never used as a tool to bring a lapsed or excluded player back to the site.
Age verification is mandatory before withdrawals are processed, and our compliance team may request documents at any point during the life of an account. Where an account cannot be verified as belonging to an adult, play is suspended and stakes are returned in line with our verification procedure.
Tools built into your FreshBet account
Deposit caps can be configured on a daily, weekly, or monthly basis from the Responsible Play area of your profile. A reduction takes effect the moment it is confirmed; an increase is deliberately delayed so that the decision is never made in the middle of a session.
Session reminders display a running total of time spent and net position on screen at intervals you choose. Loss limits and wager limits work on the same principle and block further staking once the ceiling for the chosen period has been reached.
A cool-off suspends account access for a fixed window of 24 hours up to six weeks, after which the account reopens automatically. Self-exclusion runs for a minimum of six months and cannot be reversed early under any circumstances, including a written request from the account holder.
Recognising when play has changed
Consider whether you have increased stake sizes to feel the same interest you once had at lower amounts, or whether you return to the site specifically to win back what a previous session cost you. Chasing is the single most common route from recreational play into difficulty.
Other indicators include hiding the extent of your play from a partner or family member, funding deposits from an overdraft or credit facility, and finding that gambling has displaced work, study, or sleep. Irritability when you are unable to play deserves the same attention.
If several of these describe your recent months, place a cool-off before doing anything else and speak to someone you trust. Distance from the account makes the next decision considerably easier than trying to reason it through mid-session.
Protecting minors and shared devices
Registration with FreshBet is restricted to adults who have reached the legal gambling age in their jurisdiction, and passing an account to a person below that age is a breach of our terms that results in permanent closure.
On a device used by other members of a household, log out fully after each session, decline browser password storage for your FreshBet credentials, and keep payment cards away from stored autofill. Filtering software such as Gamban, Net Nanny, or K9 Web Protection can block gambling domains at the device level.
Speak to any young person in the home about why these controls exist. Practical explanation is a stronger safeguard than software on its own, particularly where several devices are in circulation.
Support in the United Kingdom
Free, confidential help is available to UK residents at any hour, and it is available whether or not you consider your play to be a serious problem. Approaching a helpline early is normal and costs nothing.
GamCare runs the National Gambling Helpline and offers structured treatment; GAMSTOP allows a single registration that excludes you from every operator licensed in Great Britain; Gordon Moody provides residential and intensive support for severe cases. Advice for family members is offered by GamFam and the GamCare network.
Our support team can place restrictions on your FreshBet account at your request without asking you to justify the decision, and will confirm every change in writing to your registered email address.
- National Gambling Helpline (GamCare) — 0808 8020 133, free and confidential, 24 hours a day
- GAMSTOP — gamstop.co.uk, free multi-operator self-exclusion for residents of Great Britain
- FreshBet Responsible Play team — reachable through live chat or the Responsible Play section of your account
The material on this page is offered for general awareness and does not constitute clinical, financial, or legal advice. If gambling is affecting your health, finances, or relationships, please consult a qualified professional or one of the services listed above.