Contact FreshBet Support

Who to contact and when

FreshBet handles player questions through its help centre and email support, both staffed by the same team that knows the platform inside out. Most queries fall into a few buckets: account verification, deposits and withdrawals, bonus terms, or a sportsbook settlement you'd like explained. Before you write in, it's worth a quick look at the FAQ — the answers to common questions about the 250% welcome package across three deposits, the 30x wagering on casino bonuses, or which payment methods are available in your currency are usually already there.

What to include in your message

A reply lands faster when the first message is complete. Include the email address tied to your FreshBet account, the date and rough time of anything that went wrong, and — for payment questions — the method used and the amount. If it's a bonus query, name the promotion or the promo code you entered. Screenshots help. What the team cannot do is discuss an account with anyone who isn't the registered holder, so please write from the address you signed up with.

Response times and verification

Email support aims to come back within a working day, though verification and payment reviews can take a little longer because documents are checked by hand. FreshBet requires KYC before withdrawals, and larger cashouts may involve video verification — sending clear documents the first time is the single biggest thing you can do to speed that up.

Support is available in English alongside several other languages, and the team is happy to walk through responsible gambling tools such as self-exclusion or a cool-off period if you'd like them applied. FreshBet is strictly 18+.